QUICK & EASY:
STUDYING and TROUBLESHOOTING
Say goodbye to endless PDFs and overhasty calls to the Service Desk: learning scripts & the most common trouble-shooting scenarios are provided in a simple language and visually appealing way.
GAMIFICATION AS LEARNING METHOD
Learning can be tiring and annoying, we know. That's why we also offer an interactive way of studying for more fun and long-lasting learning success.
We offer technology-specific self-assessments that allow users to determine their individual proficiencies. Factors such as tasks and job roles are taken into consideration in this introductory evaluation.
FAST SUPPORT &
AUTOMATIC CONTENT UPDATE
We are here to make your life easier: in case of any issues we offer support within 4 hours. And with our advanced version you receive automatic content updates as soon as one of your technologies has launched a new feature.
SSO FOR AN EASY START
We believe it is not user-friendly to type in your login details multiple times. Therefore we provide the ability to integrate the academy with your SSO systems using SAML.
All the communication is TLS-based and each user's access is being logged. We also offer the implementation of authentification systems provided by the customer using SAML-based SSO.
|Jabber||11.6, 11.7, 11.8, 11.9, 12.1, 12.5 (coming soon)|
|Webex Teams||Continuous updates|
|Telephones||Models 3905, 7841, 7961, 8841, 8851|
|TelePresence||Software Versions TC7, CE8, CE9|
|Webex Meetings||Versions 30, 31, 33 (cloud-based), 2.8.1, 3.0 (on-prem)|
|Corporate Security||Social Engineering, Compliance|
|*On request, we are happy to add any other version/technologies you need.|
Or you can take the comfortable path and keep the default version, featuring our Academy star Dr. Frink.
DEFAULT VERSION: Dr. Frink
REDUCED SERVICE DESK NEED
Especially useful, when your users are scattered around the globe and the service desk is not available to all time zones.
LESS INCIDENT TICKETS
By enabling users to look up information independently on the e-learning platform, your helplines will be less busy.
INCREASED USER ADOPTION
Engaging users to study at their own pace increases your user adoption and, as a result, the ROI.
UPDATED LEARNING MATERIALS
Once you signed up for the Academy, we take care of updating all content based on new product updates.
INTERACTIVE PICTURE PUZZLE
[ 1Q2019 ] A new visual quiz will allow users to test their knowledge with a simulation of the technology’s interface.
[ 2Q2019 ] We will introduce a learning journey that guides the user through task-based features and scenarios.
PERSONAL RESULT TRACKING
[ 2Q2019 ] Individual tracking of each user's learning progress, including quiz & assessment results, viewed content and engagement.
COMPANY-WIDE RESULT TRACKING
[ 3Q2019 ] The development of a company-wide tracking feature is planned, so that users can compare their results with colleagues.
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