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FRINK
COLLABORATION
ACADEMY

ABOUT

The FRINK COLLABORATION ACADEMY is an interactive learning platform for collaboration services with a vast variety of resource material. The content highlights the collaboration technologies in use and offers relevant and user-centric information that is easily accessible. Our aim is to enable users and accompany them on their journey towards collaboration excellence: Study, play and refresh your knowledge with the FRINK COLLABORATION ACADEMY!

IDEA

In 2014, we conducted a research project in which we asked users about the introduction of Webex and their experience with it over time. Those empiric results and our observation, that collaboration projects usually end once the technical implementation is finished, got us thinking. The promised ROI of collaboration services is only feasible if enough users are actually using it. A high user adoption can only be reached if endusers are willing to try something new and if they are well prepared for a smooth deployment. That’s where the FRINK COLLABORATION ACADEMY comes into play. And since we have realized that it could also cover non-technical subjects, we are happy to offer content on corporate security topics.

PRODUCT FEATURES

QUICK & EASY:
STUDYING and TROUBLESHOOTING

Say goodbye to endless PDFs and overhasty calls to the Service Desk: learning scripts & the most common trouble-shooting scenarios are provided in a simple language and visually appealing way.

GAMIFICATION AS LEARNING METHOD


Learning can be tiring and annoying, we know. That's why we also offer an interactive way of studying for more fun and long-lasting learning success.

INDIVIDUAL SELF-ASSESSMENTS


We offer technology-specific self-assessments that allow users to determine their individual proficiencies. Factors such as tasks and job roles are taken into consideration in this introductory evaluation.

FAST SUPPORT &
AUTOMATIC CONTENT UPDATE

We are here to make your life easier: in case of any issues we offer support within 4 hours. And with our advanced version you receive automatic content updates as soon as one of your technologies has launched a new feature.

SSO FOR AN EASY START


We believe it is not user-friendly to type in your login details multiple times. Therefore we provide the ability to integrate the academy with your SSO systems using SAML.

PRODUCT SECURITY


All the communication is TLS-based and each user's access is being logged. We also offer the implementation of authentification systems provided by the customer using SAML-based SSO.

Preview

Are you curious how the user experience is designed? Here's a first peek for you.

Product Portfolio

In the FRINK COLLABORATION ACADEMY, we currently cover the following Cisco Collaboration technologies as well as specific customized topics:*
Jabber 11.6, 11.7, 11.8, 11.9, 12.1, 12.5 (coming soon)
Webex Teams Continuous updates
Telephones Models 3905, 7841, 7961, 8841, 8851
TelePresence Software Versions TC7, CE8, CE9
Webex Meetings Versions 30, 31, 33 (cloud-based), 2.8.1, 3.0 (on-prem)
Corporate Security Social Engineering, Compliance
*On request, we are happy to add any other version/technologies you need.

Product Benefits


REDUCED SERVICE DESK NEED

Especially useful, when your users are scattered around the globe and the service desk is not available to all time zones.


LESS INCIDENT TICKETS

By enabling users to look up information independently on the e-learning platform, your helplines will be less busy.


INCREASED USER ADOPTION

Engaging users to study at their own pace increases your user adoption and, as a result, the ROI.


UPDATED LEARNING MATERIALS

Once you signed up for the Academy, we take care of updating all content based on new product updates.

Product Roadmap

We are continuously trying to improve our platform. Below you can find where our journey is headed.

INTERACTIVE PICTURE PUZZLE

[ 1Q2019 ] A new visual quiz will allow users to test their knowledge with a simulation of the technology’s interface.

LEARNING JOURNEY

[ 2Q2019 ] We will introduce a learning journey that guides the user through task-based features and scenarios.

PERSONAL RESULT TRACKING

[ 2Q2019 ] Individual tracking of each user's learning progress, including quiz & assessment results, viewed content and engagement.

COMPANY-WIDE RESULT TRACKING

[ 3Q2019 ] The development of a company-wide tracking feature is planned, so that users can compare their results with colleagues.


Data Sheet

Do you want to show the FRINK COLLABORATION ACADEMY to someone?
Nice - take this PDF with you!

Get in touch

Interested in getting your own FRINK COLLABORATION ACADEMY demo?
A tailored price for your venture? Or simply some cute cat pics?
We have them all! Please use the form below - thanks!

ABOUT US

FRINK Advanced Services is a boutique Cisco partner designing and developing solutions and services in corporate collaboration environments.

Imprint
  • [name] FRINK Advanced Services GmbH
  • [address] Gutenberggasse 1/7, 1070 Vienna, Austria
  • [incorporated in Austria] FN 369463d
  • [court] Commercial court, Vienna
  • [VAT number] ATU 66806619
  • [mail] analytics@frink.at